Thanks British Airways for my broken window blind

Recently I returned back from California on a British Airways 747-400 which is always a challenging distance to fly overnight.  I normally like to get as much sleep flying over the Atlantic to try to lessen the impact of jet lag.

However, my flight wasn't particularly great.  The blind on the Window next to me was broken in ways that were not easily fixable:

Somehow, the blind fillet that should go behind the blind was in front - somebody probably popped the blind out and wedged it back in the wrong way.   The upshot was that I was unable to close it which made watching the entertainment system rather difficult.   As the evening drew to night, the steward told me to close my blind and I pointed out that it was completely broken and they say "Oh, that's OK then", which it in reality it wasn't was it?

Anyhow, I scraped through on a few hours sleep but it wasn't perfect because of light streaming in early in the morning.   I wrote to British Airways and got a sincere apology but zippo zero in compensation, so I plan to fly Virgin Atlantic next time.  Well done British Airways, keep up the good work and alienate your customers.